Freshoifauna

Privacy Policy

Last updated: 4 June 2026

This Privacy Policy explains how Freshoifauna (“we”, “us”) collects, uses, stores, and discloses personal information when you use freshoifauna.world and our wellness education services in New Zealand.

We comply with the Privacy Act 2020 and the Information Privacy Principles (IPPs). Where EU or UK visitors use our site, we also respect GDPR-aligned rights described below.

1. Agency and contact

Privacy officer contact
Freshoifauna
26 Bruce McLaren Road, Henderson, Auckland 0612, New Zealand
Email: question@freshoifauna.world
Phone: +64 22 545 6789

2. Personal information we collect

  • Identity and contact: name, email, phone, billing address when you enquire or subscribe.
  • Account: login identifiers, subscription tier, transaction references.
  • Communications: messages you send via forms or email.
  • Technical: IP address, browser, device type, timestamps, security logs.
  • Usage: pages viewed and session interactions needed to operate the platform.
  • Marketing/analytics (optional): only if you consent through our cookie banner.

We do not knowingly collect health diagnosis data. Please do not send sensitive medical records through the contact form.

3. Why we collect information (purposes)

  • Provide and improve our digital wellness education services.
  • Respond to enquiries and support members.
  • Process payments and meet tax and accounting obligations.
  • Secure our systems and prevent fraud or abuse.
  • Send service notices; send marketing only with consent or as permitted by law.
  • Comply with legal obligations and respond to regulators or courts.

4. Legal bases and IPP alignment

We collect information only for lawful purposes connected with our functions, ensure information is accurate where practicable, and collect directly from you unless an IPP exception applies (for example authorised use of publicly available sources or preventing harm).

5. Disclosure to third parties

We may share information with:

  • Hosting, email, payment, and analytics providers under contract.
  • Professional advisers (lawyers, accountants) under confidentiality.
  • Authorities when required by New Zealand law.

We do not sell personal information. Some processors may store data outside New Zealand; we assess safeguards and contractual protections before transfer.

6. Retention

  • Enquiries: up to 24 months after resolution unless longer retention is legally required.
  • Accounts and billing: duration of relationship plus up to 7 years for tax records.
  • Security logs: typically 90 days unless needed for investigation.
  • Cookie preferences: stored in your browser until cleared.

7. Security

We use access controls, encryption in transit, patching, and staff confidentiality obligations. No online system is perfectly secure—please use strong passwords and notify us promptly of suspected unauthorised access.

8. Notifiable privacy breaches

If a privacy breach causes serious harm or is likely to do so, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

9. Your rights

You may request access to and correction of your personal information. You may withdraw marketing consent and adjust optional cookies anytime. To complain, contact us first. You may also complain to the Office of the Privacy Commissioner (New Zealand).

EU/UK visitors may have additional rights (erasure, restriction, portability, objection) where GDPR applies—we will respond within applicable timeframes.

10. Cookies and online tracking

See our Cookies Policy. Optional analytics or marketing tags load only after consent stored in localStorage.

11. Children

Services are intended for adults 18+. We do not knowingly collect information from children without parental authority.

12. Changes

We may update this policy and change the date above. Material changes will be highlighted on the website where appropriate.