Getting started
Account setup, device requirements, and choosing your first session lane.
FAQs for New Zealand members
Straight answers about programmes, privacy under the Privacy Act 2020, and what our wellness education does—and does not—include.
Privacy & cookies
Cookie choices, analytics opt-in, and access or correction rights with the Privacy Commissioner pathway.
Studio visits
Booking orientation at our Henderson address and what to bring.
Who is Freshoifauna for?
Adults across Aotearoa who want gentle, self-paced movement education. We are not a medical provider and do not diagnose or treat conditions.
Do I need prior experience?
No. Sessions include modification cues. You choose intensity and length based on how you feel—particularly helpful on low-energy days.
How are subscriptions priced and renewed?
Prices and renewal intervals are shown before payment. Cancel upcoming renewals via your account or by emailing us before the next billing date.
What personal information do you collect?
Contact details, account data, and technical logs needed to run the service. Optional analytics run only if you consent in the cookie banner. See our Privacy Policy.
Can I visit the Henderson studio?
Yes, by appointment at 26 Bruce McLaren Road, Henderson, Auckland 0612. Phone +64 22 545 6789 or use the contact form first.
How do refunds work under NZ consumer law?
Our Return Policy explains remedies under the Consumer Guarantees Act 1993, including when digital services are not delivered with reasonable care and skill.
Can you guarantee results from the programmes?
No. We provide educational resources only. Experiences vary and depend on your own pace and circumstances.